BuildUnstuckRefund Policy
Last updated: October 24, 2026
BuildUnstuck sells fixed-price fixes for stuck, AI-built apps. This page restates the fix-or-refund guarantee in the terms in plain English.
The guarantee
Before you pay, we write down the specific problem we will fix. If we can’t fix that problem, you get a refund of that job’s fee.
What it covers
- Only the specific problem written in your agreed scope.
What it doesn’t cover
- A promise that your whole app will work.
- New bugs, or feature requests, that aren’t in the agreed scope.
- Our security pass is not a penetration test, a compliance audit or a guarantee that your app is secure.
What we need from you
The guarantee depends on you giving us the access and information we ask for so we can do the work.
Before you pay
You approve the written scope and fixed price before paying, and nothing is charged for the free newsletter, checklist or guides. If your problem doesn’t fit one of our tiers, we’ll tell you before any work starts. Each tier also includes one revision round.
If you pay through a founding-rate payment link, the same policy applies: the guarantee covers the specific problem written in your agreed scope, so please describe your problem through the intake form first.
How to ask for a refund
Email [email protected] with the job you paid for and what happened. We’ll reply to you directly.